Terms of Service

FileLoveNote (filelovenote.com) — last updated 1 September 2026.

1. Who provides this service

FileLoveNote is provided by Ernst van Megen, an individual based in the Netherlands ("we", "us"). The service is available at filelovenote.com. You can reach us at mail@ern.st.

2. Agreeing to these terms

By creating an account or using the service you agree to these terms. If you do not agree, do not use the service. If you use the service on behalf of an organisation, you confirm you are allowed to accept these terms for it.

3. What the service is, and what it is not

FileLoveNote is a personal project, offered free of charge, exactly as it happens to be at the moment you use it. It gives you no rights, entitlements or guarantees of any kind. Nothing on this page is a promise that the service will exist tomorrow, that any feature will keep working, that anything you stored is still there, or that you will be able to sign in again.

There is no support, no service level, no uptime target, no maintenance window, no notice period and no roadmap. Features may be added, changed, broken or removed without warning, and the whole service may be paused or shut down at any time. We are under no obligation to answer you, to fix anything, to restore anything, or to explain anything.

4. Accounts and access

• You must be at least 16 years old to use the service.
• You sign in with Google or with a one-time code sent to your email address. Keep access to that account and inbox secure.
• You are responsible for everything done through your account.
• Tell us promptly at mail@ern.st if you believe your account has been used without your permission.

5. Your content

Your notes, uploads and everything else you put into the service remain yours. You grant us only the permission needed to run the service for you: to store, copy, transmit, transcode, index and display your content so the app can show it back to you and to people you deliberately share it with. That permission ends when you delete the content or your account, apart from copies that remain briefly in backups.

You are responsible for having the rights to everything you upload, and for keeping your own copies of it. This is not a backup service and we take on no duty to preserve anything. Your content may be corrupted, truncated, mixed up, made unavailable or permanently deleted at any time — by accident or by design, with or without your account, without notice, and with no way to get it back. Assume that anything you put here can vanish, and keep the copy you actually care about somewhere else.

6. Acceptable use

You agree not to:

• upload or share content that is unlawful, infringing, or that you have no right to use;
• use the service to harass, defraud, or harm other people;
• attempt to access other users' accounts or data, probe or disrupt the service, or bypass its limits and security measures;
• use automated means to scrape or overload the service, or resell access to it.

7. Third-party services

Parts of the service depend on providers outside our control, including Google Sign-In, Google Drive (only if you connect it), YouTube, Google's Gemini AI models, WebDAV/Hetzner storage, and email delivery for login codes. Using those parts means your data passes through the relevant provider, subject to their own terms. We are not responsible for those services, and they may change or become unavailable independently of us.

8. AI features

Some features generate text, summaries or transcripts using AI models. Their output can be wrong, incomplete or misleading, and it is not professional, legal, medical or financial advice. Check anything you intend to rely on.

9. Everything may fail

The service is provided "as is" and "as available", with all faults, and without warranty of any kind — express, implied or statutory — including merchantability, fitness for a particular purpose, accuracy, integrity, security, continuity and non-infringement.

Assume every part of it can fail: the servers, the network, the storage, the uploads and downloads, search, the AI features, transcripts, thumbnails, sync, backups, signing in, and the deletion you asked for. It may lose your data, expose it, duplicate it, corrupt it, or refuse to hand it back. It may be offline for an hour, a month, or permanently. It may be wrong in ways nobody notices for a long time. None of that breaches these terms, because none of it was ever promised.

10. Limitation of liability

To the fullest extent the law allows, we are not liable to you for anything arising out of or connected to the service: no direct, indirect, incidental, special, consequential or punitive damage; no lost profit, revenue, time, data, content, opportunity or goodwill; no cost of substitute services; and no damage caused by the service working, not working, or working badly. That applies however a claim is framed — contract, tort, negligence, statute or anything else — and whether or not we were warned such damage was possible.

Our total aggregate liability for every claim relating to the service is capped at €0.01 (one eurocent). The service is free, and that cap is a deliberate condition of it being offered at all.

The only exception is liability that mandatory law does not permit us to exclude — intent, gross negligence, and death or personal injury caused by our negligence. Where such law applies it overrides the two paragraphs above, but only to the minimum extent it requires.

11. Ending your access

You may stop using the service at any time, and that is the whole of your remedy under these terms. We may suspend, restrict, empty or delete your account and everything in it at any time, for any reason or for none, without notice, without warning, without explanation, and without any obligation to let you export anything first or to keep a copy afterwards.

12. Privacy

We collect and use only the personal data needed to run the service: your account details, the content you create, and basic technical logs. We do not sell it or use it for advertising. You can ask us to access, correct, export or delete your data by writing to mail@ern.st.

13. Changes to these terms

We may change these terms at any time, without notice. The version on this page is the one that applies, and the date at the top is the only notice you get. Continuing to use the service means you accept whatever it says today.

14. Governing law

Dutch law applies to these terms and to any dispute arising from them. Disputes go to the competent court in the Netherlands, unless mandatory law gives you, as a consumer, the right to bring proceedings in the courts of your own country of residence.

15. Contact

Questions about these terms: mail@ern.st.